Craig Butler – IT Systems Engineer

Technical Skills and Systems Experience 

Automation and Scripting

PowerShell

Network Planning and Diagramming: 

Visio/Miro/DrawIO 
Hamina Wireless Survey 
Ubiquiti Unifi Designer

Backups

Datto BCDR
Datto SaaS Protect
Azure Backups
Veeam 
N-central 
StorageCraft 
Rubrik 
Acronis
Windows Backup
VSS Writers

Security Tools

CW SIEM (Perch Security)  
Cisco XDR Suite  
Cisco AMP for MSSP
Huntress  
KnowBe4
PhishER
Webroot SAT

Computer Aided Design:  

LabVIEW
SolidWorks
Adobe Creative Suite

Microsoft 365 and Azure:  

Applications for Business (Office Apps)
Compliance and Purview 
Defender and Security 
Intune – Endpoint Manager – MDM 
Entra Admin Center (Azure Admin) 
Conditional Access 
Forms 
Teams Administration
SharePoint 

PSA, CRM, Ticketing:  

Salesforce  
ConnectWise Manage  
Cloud Radial  
Zoho Manage Engine  

Authentication and SSO

Windows Active Directory  
Microsoft Entra/Azure AD
Azure SSO and SAML
One Login
Cisco DUO 
Custom SSO / SAML
Secret Double Octopus

Firewalls 

Fortinet Fortigate
Meraki
Cisco ASA
SonicWall

VoIP

Microsoft Teams Calling
Ring Central
Nextiva  
Cisco Unified / Webex Calling / Cisco iOS 

Interpersonal Skills

Project Management
Time Management
Delegation of Tasks
Active Listening

Certifications

Microsoft 365 Certified: Teams Administrator Associate – Issued May 2024
Fortinet Certified Associate Cybersecurity – Issued February 2024
Microsoft 365 Certified Fundamentals – Issued March 2024
AWS Certified Cloud Practitioner – Issued April 2021 
Cisco Certified Network Associate Routing and Switching (CCNA) – Issued July 2014
Adobe Certified Associate (ACA) – Web Communication Using Adobe Dreamweaver CS5 – Issued May 2012

Professional Experience 

Simpleworks, Colorado Springs, CO
2023 – Present Senior Project Systems Engineer

Summary of Role
At Simpleworks, I deploy and extend the functionality of existing Microsoft, virtual infrastructure, network, and security systems. My process for this involves designing projects, deploying and documenting systems, and training others on the ability to use and deploy these systems.
List of Responsibilities

  • Designing projects while following the Project Management Professional process process.
  • Templatization and standardization of projects through documentation and training.
  • Assistance with internal metric reporting, research of new systems, and troubleshooting of the highest tier of issues that come to Simpleworks.

List of Achievements

  • Revised internal project team metrics to better distribute work and identify where capacity is needed.
  • Revised project templates and project design process to reduce project design time by more than half.
  • Designed new implementation of systems to reduce time needed to implement existing projects.
  • Designed implementation of new Microsoft systems for new projects.
Amnet, Colorado Springs, CO
2022 – 2023 Systems Engineer/Service Team Lead

Summary of Role
At Amnet, I lead the service team, assisted the CEO and COO with day to day functions, and planned new services. I helped tackle sales leads and talk to prospects. I troubleshot the highest tier of issues that came to Amnet.
List of Responsibilities

  • Helped with external and internal sales, provided service desk management.
  • Deployed and documented core IT services.
  • Microsoft 365 administration.
  • Trained team members on process.
  • Assisted team members on tickets when stuck.
  • Documented and implemented policies and configurations in our systems.
  • Automated time-consuming tasks.

List of Achievements

  • Prepared and delivered a two-year road map to address the IT needs for a government organization that had swapped between many IT providers over a decade.
The Broadmoor, Colorado Springs, CO
2021 – 2022 Infrastructure Systems Administrator

Summary of Role
While at The Broadmoor, I worked on the on the infrastructure team. I maintained our authentication, application, payment, network, and backup infrastructure on a daily basis.
List of Responsibilities

  • Managed Exchange Online and Mimecast mail filter, Microsoft 365 administration, maintained group policy; managed three backup solutions (Veeam, SimpliVity, and Rubrik), managed a large VMware infrastructure; managed Intune endpoint manager, documented main systems and processes that I inherited.

List of Achievements

  • Automated user provisioning and deprovisioning in Windows AD/Azure AD using Manage Engine ADManager and Powershell.

Liberty Technology, Griffin, GA
2018 – 2021 Lead Automation Engineer/Lead Support Engineer
Summary of Role


List of Responsibilities


List of Achievements

Rebuilt all client organizations in Cisco AMP in the new Cisco AMP MSSP console and automated monitoring/deployment of AMP for Endpoints with NCentral; assisted on team that recovered a large company from a ransomware attack; deployed SecureX XDR, Conducted Threat Hunting tasks; implemented new SSO and SAML products including One Login, Secret Double Octopus, and DUO, actively managed and developed authentication for new platforms; managed a Cisco cloud hosted Email Security appliance (CES); actively built the mail flow routing which changed multiple times during multiple migrations; migrated an on premise Zix encryption appliance route to Office 365 to a cloud encryption appliance/service; migrated a Microsoft Exchange 2010 on premise server behind a Barracuda filter to Cisco Cloud Email Security and Office 365 cloud hosted exchange; automated backup monitoring with NCentral Backups and Veeam Backup and Replication; backed up phone gateway configurations via SFTP automatically; documented backup and restore processes; migrated/upgraded internal windows domain to modern forest level. 
University of Georgia, College of Engineering, Athens, GA
2015-2017 Student IT Worker
Summary of Role


List of Responsibilities


List of Achievements
Cisco (Lancope, Inc.), Alpharetta, GA
2014-2015 Customer Support Intern
Summary of Role


List of Responsibilities


List of Achievements
Next Generation Youth Development, Dawsonville, GA
2013-2014 Instructor/Intern
Summary of Role


List of Responsibilities


List of Achievements
Taught java programming, AutoCAD, and basic computer literacy to students.
Georgia State Soccer Association, Atlanta, GA
2009-2013 Soccer Referee

Community Work

El Paso Club, Colorado Springs, CO
2024 Junior Member Representative
Summary of Role


List of Responsibilities


List of Achievements
Assisted with IT needs, event planning, and board meeting notes.

Education

University of Georgia, Athens, GA
2014 – 2020
Computer Systems Engineering
Lanier Technical College, Cumming, GA
2013 – 2014
Cisco Certified Network Associate Routing and Switching (CCNA)
Dawson County High School, Dawsonville, GA
2010 – 2014

Contact Information

Email: Craig@butler.engineering

Website: Butler.engineering

LinkedIn: linkedin.com/in/craig-butler-engineering 

References on Request

Email Craig@butler.engineering for more information.