Craig Butler – IT Systems Engineer

Professional Experience 

Simpleworks, Colorado Springs, CO
Present Senior Project Systems Engineer (2023 – Present)

Summary of Role
At Simpleworks I am responsible for deploying and enhancing the capabilities of our Microsoft-based virtual infrastructure, network, and security systems. This role encompasses the design and execution of projects, the deployment and meticulous documentation of systems, and the provision of comprehensive training to enable others to effectively utilize and implement these systems. My approach ensures that all operations are current and align with industry best practices.
List of Achievements and Responsibilities

• I design projects adhering to the Project Management Professional (PMP) guidelines.
• I standardize projects by creating templates and conducting training sessions.
• I assist with internal metric reporting, explore new systems, and resolve top-tier issues at Simpleworks.
• I have refined our internal project team metrics to optimize workload distribution and pinpoint capacity requirements.
• I have revamped project templates and the design process, cutting project design time by over 50%.
• I have developed new system implementations to expedite the roll out of existing projects.
• I crafted the implementation strategy for new Microsoft systems tailored to upcoming projects.

Amnet, Colorado Springs, CO
Systems Engineer/Service Team Lead (2022 – 2023)

Summary of Role
At Amnet my responsibilities included leading the service team, providing assistance to the CEO and COO with daily operations, and devising strategies for new services. I was instrumental in addressing sales leads and engaging with potential clients. Additionally, I resolved the most complex issues that were presented to Amnet.
List of Achievements and Responsibilities

• Assisted with both external and internal sales; managed the service desk.
• Deployed core IT services and ensured proper documentation.
• Administered Microsoft 365.
• Conducted training for team members on various processes.
• Provided assistance to team members with challenging tickets.
• Documented and executed policies and system configurations.
• Automated tasks that were previously time-consuming.
• Developed and presented a comprehensive two-year IT roadmap for a government organization transitioning between multiple IT providers over ten years.

The Broadmoor, Colorado Springs, CO
Infrastructure Systems Administrator (2021 – 2022)

Summary of Role
During my tenure with The Broadmoor’s infrastructure team, I was responsible for the daily management of critical systems, including authentication protocols, application frameworks, financial transaction processes, network architecture, and data backup solutions. My role ensured the seamless operation and robust security of our technological environment.
List of Achievements and Responsibilities

• Administered Exchange Online and Mimecast mail filtering, along with Microsoft 365 administration.
• Maintained group policies to ensure system security and efficiency.
• Managed three distinct backup solutions: Veeam, SimpliVity, and Rubrik.
• Oversaw a comprehensive VMware infrastructure for optimal performance.
• Handled the management of Intune Endpoint Manager.
• Documented the primary systems and processes inherited, ensuring continuity and clarity.
• Automated user provisioning and deprovisioning in Windows AD/Azure AD using PowerShell.

Liberty Technology, Griffin, GA
Lead Automation Engineer/Lead Support Engineer (2018 – 2021)

Summary of Role
My tenure at Liberty Technology commenced with my role as a Tier One Helpdesk Engineer, where I acquired substantial knowledge and skills. My responsibilities included daily interactions with end-users, providing solutions for printers, and maintaining workstations. Subsequently, I expanded my expertise to include scripting and the proficient management of Managed Service Provider (MSP) tools, such as the Remote Management and Monitoring (RMM) system and the Customer Relationship Management (CRM) system. The executive leadership, including the CEO, COO, and CPO, were instrumental in my professional development, imparting valuable insights into project management, the integral role of an MSP in client relations, and strategies for organizational growth.
List of Achievements and Responsibilities

• Reconstructed all client organizations within the new Cisco AMP MSSP console and enabled automated monitoring and deployment of AMP for Endpoints using NCentral.
• Participated in a team effort that successfully recovered a major company from a ransomware attack.
• Deployed SecureX XDR and conducted threat hunting activities.
• Implemented various SSO and SAML solutions, including One Login, Secret Double Octopus, and DUO, and managed as well as developed authentication protocols for new platforms.
• Managed a Cisco cloud-hosted Email Security appliance (CES) and was responsible for constructing the mail flow routing, which underwent several changes across multiple migrations.
• Transitioned an on-premise Zix encryption appliance route to Office 365 and subsequently to a cloud-based encryption appliance/service.
• Migrated a Microsoft Exchange 2010 server from an on-premise setup with a Barracuda filter to Cisco Cloud Email Security and an Office 365 cloud-hosted exchange.
• Automated the monitoring of backups using NCentral Backups and Veeam Backup and Replication.
• Ensured phone gateway configurations were backed up automatically via SFTP.
• Documented all backup and restore procedures.
• Upgraded and migrated the internal Windows domain to a modern forest level.

University of Georgia, College of Engineering, Athens, GA
Student IT Worker (2015 – 2017)

List of Achievements and Responsibilities

• Upgraded core network routers and switches.
• Developed multiple scripts for managing a Microsoft Active Directory.
• Engaged in PHP website development.
• Conducted Python development.
• Performed weekly maintenance of poster printers.
• Managed network wiring.
• Administered website management.
• Inputted reports into a database system.
• Maintained the laboratory on a daily basis.
• Assembled PCs in bulk.
• Installed software on a mass scale.
• Stocked printer supplies.
• Documented activities within a ticketing system.

Lancope (acquired by Cisco in 2016), Alpharetta, GA
Customer Support Intern (2014 – 2015)

List of Achievements and Responsibilities

• Conducted comprehensive research and documentation on a competitor’s software, focusing on its integration capabilities with Stealthwatch.
• Performed audio and video editing tasks for the Learning and Development Department.
• Developed animation for a corporate website and executed the cleaning of the customer account database utilizing Salesforce and Excel.
• Managed weekly tasks involving Debian configuration, virtual network setup, and maintenance of physical server hardware.
• Handled daily communication with customers via phone and email to deliver support.
• Recorded customer issues into Salesforce and engaged in discussions with the Customer Support Team.
• Identified and reported software bugs within Stealthwatch to the relevant teams.

Next Generation Youth Development, Dawsonville, GA
Instructor/Intern (2013 – 2014)

List of Achievements and Responsibilities

• Instructed students in grades six through twelve from the county mentoring program in Java programming, AutoCAD, and basic computer literacy.
• Compiled and documented lesson plans for future academic years.

Georgia State Soccer Association, Atlanta, GA
Soccer Referee (2009 – 2013)

Community Work

El Paso Club, Colorado Springs, CO
Junior Member Representative (2024)

Education

University of Georgia, Athens, GA
Computer Systems Engineering (2014 – 2020)

Lanier Technical College, Cumming, GA
Cisco Certified Network Associate Routing and Switching (CCNA) (2013 – 2014)

Dawson County High School, Dawsonville, GA
(2010 – 2014)

Contact Information

Email: Craig@butler.engineering

Website: Butler.engineering

LinkedIn: linkedin.com/in/craig-butler-engineering 

References on Request

Email Craig@butler.engineering for more information.